When can I get my stuff?
All food items need to be picked up at one of the Alice shows- October 15, 16, or 17 at Aloft Circus Arts. Shipping for paper goods is available; they will be sent to the address you give on the survey. Please reach out directly if you have specific needs or issues with pick up.
Last updated: August 09, 2021 13:58
How do the t-shirts fit?
The t-shirts are unisex, so the sizing is a little different than you may be used to. For women’s sizing we recommend adjusting down one size, and for men’s we recommend adjusting up one size.
(Yes Ma’am Circus recognizes that clothing sizes are based on cisgender labels, and does not assume that the wearer’s assigned gender at birth is their true gender. We’re just using the most commercially known language.)
Last updated: August 09, 2021 14:02
I don't see tickets here.
You are correct! All tickets are being sold through Brown Paper Tickets to make admin a bit easier this time. Please head over to https://www.brownpapertickets.com/event/5184177 to get your tickets directly!
Last updated: August 09, 2021 14:04
I have questions about the show.
Wonderful! Please go to https://www.brownpapertickets.com/event/5184177 or to our FaceBook event for our most up to date information, or reach out to us via email. https://www.facebook.com/events/6096100730429843/
Last updated: August 09, 2021 14:05
Current Estimated Shipping Date: October 2021
Hello! If your rewards are being mailed out, they may leave Chicago after the Alice show is done, since our main effort will be focused on the show and the perishable food rewards. Your items should be sent out before the end of the month at the latest.
Last Updated At: 08/09/21What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.